Wraparound Care

St. Stephen's Stars

The school run the wraparound care provision at St Stephen’s from our studio.

The wrparaound manager is Jo Meier and she can be reached by emailing stars@st-stephens.richmond.sch.uk 

We operate termly and half termly booking options. Any remaining spaces can be booked on an ad-hoc basis. Full term bookings are non refundable, all other bookings require seven calendar days notice in writing to cancel.

BOOKING

How do I check availability at my Breakfast and/or After school club?

You can book for Stars through Parent Pay, you can check availability, book and pay for your chosen sessions. If you need an account set up please contact finance@st-stephens.richmond.sch.uk  

How do I pay?

You can pay directly via the booking system, using online payments. We also take childcare vouchers or you can pay via your childcare tax accounts. 

Can I pay with Childcare Vouchers/Tax Free Childcare?

We are Ofsted registered so you can pay with Childcare Vouchers / Tax Free Childcare. Please contact us at finance@st-stephens.richmond.sch.uk if you are new to using childcare vouchers or tax-free childcare. Your voucher credit will need to be uploaded to ParentPay by school one week ahead of new bookings opening.

My child will join St. Stephen's in September 2024, how to I book wraparound care?

You wll receive ParentPay joining instructions at the end of June, this will give you plenty of time to get your account set up ahead of the bookings opening in July. We will write to you at the end June explaining how and when to book your sessions and how to sset up your ParentPay account.

What is the booking deadline for Breakfast Club sessions?

If there is ad-hoc availability in the Breakfast club, you will be able to see via the booking system. You can book right up to 4pm the day before, as long as there are spaces.

Is there a booking deadline for after school club sessions?

If there is ad-hoc availability in the after school slots, you will be able to see via the booking system. You can book right up to midday on that day, as long as there are spaces.

Do you offer sibling discounts?

We do not offer sibling discounts. This is because each child requires as much care and attention as the next and we will not compromise on our staffing.

My child is going to be absent or I need to cancel a session, what should I do?

If your session is cancelled with less than a week’s notice, you will still be expected to pay for your session. This is because we will still be expected to pay the club staffing, food, resources and activities.

Can I cancel after I book and will I get a refund?

Full term bookings are non refundable, all other bookings require seven calendar days notice in writing to cancel.

                7 days or more notice of the booking date – 100% credit to ParentPay account.

                Less than 1 week/7 days of the booking date – no credit offered.

Do I need to inform you if I cancel a booking?

It is parents’ responsibility to inform Stars if their child is not attending and you will be asked to send an email stars@st-stephens.richmond.sch.uk to cancel a booking. If you are cancelling a session on the same day please also copy in info@st-stephens.richmond.sch.uk 

Can I swap days?

For breakfast and after school clubs you can cancel sessions in accordance with the cancellation notice above. If there is availability, you can then book new sessions. You need to ring or email St. Stephen’s Stars to arrange this.

CLUB DETAILS

What are the timings for St Stephens Stars?

• Our morning session runs 7.30am - 8.50am
• Our afternoon session runs 3.20pm - 6.15pm

How much does it cost?

The prices of the two sessions are currently as follows.

• the morning session will cost £8
• the afternoon session will cost £19

Where do I drop off and pick up my child/children?

You can drop off and collect your children at the studio door, via the gate on Winchester Road. The buzzer to the studio will be labelled ‘St. Stephen’s Stars’. You must drop your children directly to the studio door. and sign them in.

How do I contact St Stephens Stars?

St Stephen's Stars has a dedicated email address which is monitored during operating hours stars@st-stephens.richmond.sch.uk   

Will St Stephens Stars take my child to their classroom/teacher?

• For the morning session, children will be dropped to their classroom and teacher.

How will my child get to St Stephens Stars after school?

In the afternoon session, all children will be collected from their classroom.

Can my child also attend an extracurricular club after school?

You child can attend a school run or extra curricular club after school. The coach, teacher, tutor or organisation running the extra curricular club will drop your child to Stars. Please notify St Stephens Stars in advance if your child is attending an extracurricular club and any arrangements made.

Who can drop off and pick up

Parents/carers and other authorised adults can drop off at the before school club any time between 7.30 and 8.45am.

Parents/carers and other authorised adults can collect from the after school club at any time from school finish until 6.15pm.

All children must be signed out by 6.15pm.  Only people listed on the registration and who are 16 years of age or older can collect.

What happens if I am running late?

We understand that at times parents/guardians may be running behind schedule, and we will always ensure that we do our utmost to support our families where possible. If a child is collected late it will have a knock on effect on our teams and therefore a late fee of £8 per 15 minutes will be applied for late collections. If you are running behind schedule and your child will be collected late, please make you notify us in advance.

In the event of a child not being collected on time, we will attempt to call the parents/guardians. If we are unable to make contact, we will follow our safeguarding policy/uncollected child policy. We always strive to offer parents/guardians the support needed, however, if late collections become a reoccurring event, we reserve the right to withdraw our service.

FOOD & REFRESHMENT

What Breakfast is available to my child?

A variety of cereal, fruit and toast with spreads will be on offer each morning, Breakfast is optional.

Afternoon Snack

A healthy and nutritious snack will be provided when your child arrives at the club and drinking water will always be available. We can provide wraps, sandwiches, crumpets and fruit but please note that this is not a meal replacement.

Allergies

You must indicate on your registration form if your child has an allergy. We will have access to their medical records and medication, but it is important that you flag this on booking.

MEDICATION & ILLNESS

What if my child requires medication whilst at the club?

We already have stringent and robust procedures in place around medication, medical incidents and allergies in school.

You will be asked to indicate at the time of booking if your child has a medical condition. If your child requires medication or there is an incident whilst in the club, the same procedures will be followed during the club, as those which are taken during the day. 

We will log all injuries on Evolve and in the case of medication or a bumped head, you will receive an email and children will also be given the usual red and white wristbands.

STAFFING

Can you tell me about the staff who will work in the Clubs?

At St Stephen’s Stars we run at a 1:10 adult to child ratio. St Stephen’s Stars will be staffed with a mix of our own trusted and high quality staff, and a selection of recruited enthusiastic, inspiring and passionate individuals.

All staff will be DBS checked toenhanced level and will receive training in Playwork/Childcare. 

There is a Paediatric First Aid trained member of staff on site at all times. Staff receive ongoing training in various aspects of child supervision and care, including safeguarding, behaviour management, child protection and activity delivery.

ADDITIONAL NEEDS

My child has additional needs.  How can you help?

St Stephens Stars are fully inclusive and we try to support all children.  It is important that we are fully informed of any child with additional needs so we can try and support him/her in the best way possible. The best way to do this is by notifying us on the registration form.  We would also suggest raising this with our school SENCO who is Naomi Mulholland and the club manager prior to your child’s first visit.

If your child requires 1 to 1 support, we would need notice to try to arrange this.  We do not offer 1 to 1 support as standard so this would be chargeable at an hourly rate.  If required, we would suggest you speak with your local authority who may be able to help you access local funding.

SAFEGUARDING

What safeguarding procedures are in place?

The usual high safeguarding practices and standards exercised at St. Stephen’s School, will be in place for St. Stephen’s Stars. All staff will be safeguarding trained and there will always be a first aider on site. Access to medical equipment, supplies and records will be available.

What happens if someone else needs to pick up my child?

Only people listed as a Collector can pick up your child.  You can easily change this by informing the school. Staff will only release children to people they know or can verify so please ask that collectors bring photo ID with them for checking. Any person collecting your child must be over 16 years of age.